Marleen Spijkman

Chinese-Western cross-cultural relevance specialist

Hi, my name is Marleen Spijkman. I am a Chinese-Western cross-cultural relevance specialist and founder of BeiHem. I am based in Arnhem, The Netherlands and except for this year, I frequently travel to China. I work at the nexus of Chinese and Western consumer culture, insight, trends and actionable brand strategy.

Most brands and agencies are often unaware of why a cultural strategy is important and how to brand and market towards Chinese consumers in comparison with Western consumers.

With BeiHem I help brand and creative agencies, global Western and Chinese brands across a variety of industries to navigate through cultural challenges, identify cultural opportunities and increase the Chinese-Western cross-cultural relevance in the ever-changing Chinese-Western brand-consumer landscape: Western brands towards Chinese consumers and Chinese brands towards Western consumers.

 

 

" I have always believed that creating Chinese-Western cross-cultural relevance has very little to do with adapting the global brand strategy and more to do with understanding why and how to be legible and relatable to the Western brand’s Chinese consumer audience or the Chinese brand's Western consumer audience.

 

 

 

 

Myth

 

Creating cross-cultural relevance in the Chinese-Western brand-consumer landscape goes much further than adaptations that focus on being present on local social media, getting products on local e-commerce, collaborations with key opinion leaders (influencers) or any state-of-the-art-technologies in digital and interactive advertising.

The impact of Chinese or Western consumer portrayals in advertising campaigns, brand activation, value propositions and social media content that are not culturally relevant is huge. From negative responses on social media to world wide boycots. 

 

We need to view Chinese and Western consumers in an equal way 

We need to rethink, deepen and broaden the way Chinese and Western consumers are portrayed by tackling the root causes of outdated and flat Chinese and Western consumer portrayals: storytelling and imagery centred around the amplification of differences.

That is the reason why I started to do my phd-research in 2015 involving in-depth Chinese consumer research alongside working with the Western brand Bugaboo i Shanghai and Guangzhou.

 

 

 

 

Platform

 

The ever changing Chinese-Western brand-consumer landscape has specific cultural challenges. Common brand sources focus on advertising campaigns, the digital infrastructure or how Chinese consumers are not the same as their Western counterparts by amplifying differences. That’s why I am launching a platform with everything you need to be aware of if you want to establish a cultural relevant Chinese-Western brand-consumer relationship.

 

 

 

Learn more?

 

BeiHem

Academic article:

Beyond Simplifications: Making Sense of Paradoxical Chinese Values in Chinese-Western Business Negotiations

Experience & Expertise

 

12+ years of cultural branding and immersive research experience 

Started my career in Beijing in 2007 in the international marketing and sales.

Proud to have worked with great brands like Bugaboo and Starbucks to help them grow in the Chinese market.

5 years of external PhD-research (part-time) exploring how Western brands can tap into the modern Chinese cultural identity for the development of brand narratives that are cultural relevant towards young urban Chinese consumers. University of Twente and Shanghai Jiao Tong University

2012 Master in Communication Studies, Marketing Communication, University of Twente 

2007 Master of Laws, University of Amsterdam 2007

2006 1-year exchange program, University of Melbourne

 

 

 

 

 

 

 

“The difference between winning over Chinese and Western consumers and setting them off can't be stuffed away with good intentions anymore.

 

 

 

 

Member

 

 

 

 

Clients and partners

Bugaboo

Rozenbrood Trendacademy

Shanghai Jiao Tong University | Media and branding

Yunan Agricultural University

Dragans Businessclub

Wij Zijn Gek | Art and communication

Starbucks 

Breque | Cultural trends and innovation

Fontys University of Applied Sciences | Academy of creative industries

Kola English language school

Afdeling Buitengewone Zaken | Social service design

 

Buro Zorro | Future proof strategy 

Communique 

International Institute for Asian Studies

AVANS University of Applied Sciences | Communication

Festival Boulevard | Theatr

Theater aan de Parade | Cultural Institute

 

 

 

Portfolio

In order to understand how modern Chinese parents, that are ahead of the curve are shaping their future, you have to step into their shoes, uncovering Bugaboo’s uniqueness and emerging needs and values of Chinese parents in Shanghai and Guangzhou

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Bugaboo Shanghai and Amsterdam

 

Aiming to add a qualitative layer to their data, Bugaboo teamed up with me to get to know their Chinese consumer audience on a deeper level. We set out  to spend several days with young Chinese families in Shanghai and talked about to more than 30 Chinese parents in Guangzhou and Shanghai. Digging deep into everyday parenting practices, their user experience with the Bugaboo stroller and competitive brands and revealed the way they attach meaning to Bugaboo’s brand and product communication.

Mapping and cultural interpreting  Chinese consumer trends in both a global and Chinese consumer culture context. From cream cheese toppings, skateboarding to blind boxes. How do Chinese consumers are shaped by and shape global trends?

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Starbucks China

 

Conducting cultural research to help Starbucks get an idea of how global consumer trends play out in China. The research was part of a global consumer cultures study in 5 countries spanning across 3 continents. The Chinese consumer insights and trends informed the new global culture strategy and positioning.

Increased global activism, slow traveling, sustainable fashion and changing attitudes towards masculinity and femininity.

Consumers around the world are looking for brands that go against the capitalist grain and commit to social and economic causes. But.. how to culturally interpret global consumer trends without unconsciously turning to cultural stereotypes?

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Rozenbrood Trendacademy Amsterdam

 

Lifestyles and trends around the world are changing, affecting attitudes, beliefs, habits, and needs. The trends we think we see and read in out-of-home countries is not always what we think it is. In a guest lecture at the Rozenbrood Trendacademy in Amsterdam we dived into several global consumer trends and critically explored why it is becoming more and more important to study trends from an international consumer perspective. How does modernisation shape changing needs and values of consumers living in different and similar geographies? How do trends play out globally? How can you culturally interpret global consumer trends? And how do consumers around the world create and negotiate cultural meanings of global consumer trends?

Challenging students to build impact with consumer and culture insights. Asking them to create an side look at tomorrow’s consumer behaviour. Make a pop-up box about the future of food. Critically explore cultural lenses of a global consumer culture and show others what this means in a magazine,  podcast, poem or something else.

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Academy of Creative Industries at Fontys University of Applied Sciences in Tilburg, The Netherlands

 

Developing and ‘teaching several (elective) courses in English and Dutch’ for the Academy of Creative Industries at Fontys University of Applied Sciences in The Netherlands. At the centre of all the courses is learning Dutch and international students to understand and capture an in-depth understanding of ‘leading’ edge consumers who demonstrate behavior that will be adopted by the general population in the coming years. It is about getting the skills to accurately understand ‘leading edge’ behaviours: why are they doing the things they do, what is important to them and why, what are the underlying values and needs, what are they looking for and why?

  • Elective course: consumer insights
  • Elective course: global consumer cultures
  • Course: human-centred design
  • Course: visual cultures
  • Course: lifestyle research

Cultural blindspots, Western perspectives, Euro-centric worldviews… how to adapt trend lectures to a multi-cultural and global audiences?

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Buro Zorro, future proof strategy agency, The Netherlands

 

With trend lectures on a wide range of futures, like Holy F*CK ‘the future of sex’,  founder and futurist Jeanneke Scholtens of Buro Zorro asked to help with identifying any potential cultural blindspots in her trend work. What tools to use to go beyond cultural stereotypes and ensure cultural relevancy in out-of-home markets and for global audiences? We dived right into the matter at her office in the north of The Netherlands. 

Learning how Chinese parents use the Bugaboo stroller, getting to know their journeys and everyday lives to better understand emerging needs and Chinese consumer behaviour for product innovation

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Bugaboo HQ Amsterdam, The Netherlands

 

Facilitating ideation sessions with the insight and product development teams of Bugaboo’s headquarter in Amsterdam. Generating a broad set of opportunities based upon UX research conducted in Shanghai to identify ways to adapt strollers to the Chinese consumer audience. Making the stroller more suitable to daily usages and travel in Chinese in- and outdoor living areas, aesthetic preferences and emerging needs.

Guest lecture: How do Chinese and Western brands adapt their advertising towards Western and Chinese consumers? Developing the skills of master students in a deeper understanding of cultural branding.

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Shanghai Jiao Tong University, Media and Branding department, Shanghai, China

 

Discussing cultural branding strategies of Western and Chinese sport brands at a guest lecture at the Media and Branding department of the Shanghai Jiao Tong University. Exploring how these brands adapt their advertising towards both Chinese and Western consumer audiences alongside best practices. It is about getting the strategic skills to evaluate what cultural branding strategies are in place in brands like Nike, Anta, Adidas and Li Ning, and understanding why?

Minimalism, slow travel, sustainable fashion and digital nomads. What and why are people in the West doing the things they do?

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Kola Language School, Shanghai, China

 

Discussing the lives of people in the West with language students working at international companies or Chinese companies that do international business. What are popular lifestyles in The Netherlands and other Western countries? Why is minimalism so important for Western people and how does this relate to Chinese people? What are important emerging values and needs in the West?